Refund policy

JUGG & REVIVE — RETURNS & REFUND POLICY

Last updated: August 2026

We want you to be happy with your purchase. If you change your mind about an item purchased through our website, you can contact us within 14 days of receiving your order to arrange a return, in accordance with your statutory consumer rights.

For eligible change of-mind returns, Jugg & Revive does not provide refunds to the original payment method. Instead, you will receive a Jugg & Revive gift card/store credit for the value of the returned item.

The gift card can be used towards a future purchase from Jugg & Revive and does not expire.

Returned items must be unworn, unused and in their original condition, with tags and packaging where applicable.

Customers are responsible for the cost of returning an item where the return is due to a change of mind, unless otherwise agreed.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or is not what you ordered, please contact us before returning it.

Your statutory consumer rights are not affected by this policy. Where UK consumer law requires a refund to the original payment method, we will provide the appropriate remedy.

Event / in-person purchases

For purchases made at markets, pop-ups or other in-person events, we do not offer refunds for change of mind or sizing.

Where we agree to accept a return, we may issue Jugg & Revive gift card/store credit instead.